At Stradi Mode, we want you to love your purchase! If you’re not completely satisfied, we’re here to help with our hassle-free return and refund policy.
1. Return Eligibility
You may return an item if:
- It is in unused, unworn, and unwashed condition.
- It has all original tags attached and is in its original packaging.
- The return request is made within [insert number] days of receiving your order.
Non-returnable items:
- Final sale items
- Lingerie, swimwear, and accessories (for hygiene reasons)
- Customized or personalized items
2. How to Initiate a Return
To request a return, please follow these steps:
- Email us at [email protected] with your order number and reason for return.
- Wait for our confirmation and return instructions.
- Ship the item back using a trackable shipping method.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [insert number] business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
If you need a different size or color, please follow the return process and place a new order for the desired item.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within [insert number] days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.
6. Contact Us
If you have any questions about our Returns & Refunds Policy, feel free to reach out at [email protected].
Thank you for shopping with Stradi Mode!